Customer Service Representative
Camarillo, CA Camarillo, CA Full-time Full-time Estimated:
$29K - $36.
7K a year Estimated:
$29K - $36.
7K a year 7 hours ago 7 hours ago 7 hours ago Castro Realty Company is hiring a customer service representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
ESSENTIAL DUTIES AND
Responsibilities:
Builds rapport with each customer.
Listens to customers' requests and inquiries.
Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
Escalates to the appropriate team if necessary.
Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
Understands aspects of billing systems as it pertains to policy coverage.
Identifies and communicates transactions and impacts to the policy premiums.
Makes alternate payment arrangements with customers and interacts with the billing system to reflect arrangements.
Utilizes technical systems, effectively and efficiently, including desktop, call center-specific phone systems, and the internet.
Supports and participates in office or department programs and contests.
Performs additional duties as assigned.
This job is for USA resident only.
Qualifications:
High school diploma or equivalent required Excellent written and verbal communication skills utilizing phone, email, and instant messages.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail-oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios, and meet daily deadlines.
Proficient in and comfortable with basic computer operation.
Ability to learn new software programs as a user.
Experience with Microsoft Office suite is a plus.
This job is for USA resident only.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$29K - $36.
7K a year Estimated:
$29K - $36.
7K a year 7 hours ago 7 hours ago 7 hours ago Castro Realty Company is hiring a customer service representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
ESSENTIAL DUTIES AND
Responsibilities:
Builds rapport with each customer.
Listens to customers' requests and inquiries.
Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
Escalates to the appropriate team if necessary.
Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
Understands aspects of billing systems as it pertains to policy coverage.
Identifies and communicates transactions and impacts to the policy premiums.
Makes alternate payment arrangements with customers and interacts with the billing system to reflect arrangements.
Utilizes technical systems, effectively and efficiently, including desktop, call center-specific phone systems, and the internet.
Supports and participates in office or department programs and contests.
Performs additional duties as assigned.
This job is for USA resident only.
Qualifications:
High school diploma or equivalent required Excellent written and verbal communication skills utilizing phone, email, and instant messages.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail-oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios, and meet daily deadlines.
Proficient in and comfortable with basic computer operation.
Ability to learn new software programs as a user.
Experience with Microsoft Office suite is a plus.
This job is for USA resident only.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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