Customer Support Representative
3.
3 Camarillo, CA Camarillo, CA Full-time Full-time $18 - $21 an hour $18 - $21 an hour 7 days ago 7 days ago 7 days ago JOB OVERVIEW Communicates with customers by phone or e-mail and gives information needed to place orders such as product availability, product pricing, product descriptions, part numbers, best product for application, order lead times, and freight charges for electrfied access control hardware and products.
.
Codes orders and facilitates order entry process per company procedures.
Coordinates ShipQuick orders.
ESSENTIAL DUTIES & RESPONSIBILITIES Assist customers with previously placed orders providing information on tracking shipments, order changes and order cancellations.
Assists customers in technical support by explaining instructions and assisting with the installation of products while using appropriate templates and wiring diagrams.
Distribute requested forms:
UL Listings, product certification, credit application, credit card authorization form, return material authorization form, and literature requests.
Research and correct inventory discrepancies.
Work with customers to navigate Security Door Controls website.
Reviews and provides marketing with edits to datasheets and product literature for accuracy.
Reviews inventory levels and provides discrepancy to purchasing for accuracy.
Reviews and provides pricing discrepancy to engineering for accuracy.
Submits inventory add sheets.
Submit changes for price discrepancies ADI EDI order processing coordinator Code purchase orders from customers and correct errors with customer before submitting to order entry.
Follow up on pending purchase order submission discrepancies promptly Assist in scanning orders for special handling information and special request Assist in entering orders in ERP system, add comments and/or special instructions, and create jobs.
Enter ADI orders through the EDI Sale Order process and include EDI error corrections and acknowledgements.
Check orders for accuracy and pricing.
QUALIFICATIONS & SKILLS One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Qualifications & skills Intermediate level key boarding skills and knowledge of Microsoft Word and Excel Ability to express oneself verbally in English with clarity on either a face to face or telecommunications basis.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Compensation package:
Holiday pay Hourly pay Profit sharing Experience level:
1 year Schedule:
8 hour shift Monday to Friday
Experience:
Customer service:
1 year (Required) Ability to Relocate:
Camarillo, CA 93012:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Camarillo, CA Camarillo, CA Full-time Full-time $18 - $21 an hour $18 - $21 an hour 7 days ago 7 days ago 7 days ago JOB OVERVIEW Communicates with customers by phone or e-mail and gives information needed to place orders such as product availability, product pricing, product descriptions, part numbers, best product for application, order lead times, and freight charges for electrfied access control hardware and products.
.
Codes orders and facilitates order entry process per company procedures.
Coordinates ShipQuick orders.
ESSENTIAL DUTIES & RESPONSIBILITIES Assist customers with previously placed orders providing information on tracking shipments, order changes and order cancellations.
Assists customers in technical support by explaining instructions and assisting with the installation of products while using appropriate templates and wiring diagrams.
Distribute requested forms:
UL Listings, product certification, credit application, credit card authorization form, return material authorization form, and literature requests.
Research and correct inventory discrepancies.
Work with customers to navigate Security Door Controls website.
Reviews and provides marketing with edits to datasheets and product literature for accuracy.
Reviews inventory levels and provides discrepancy to purchasing for accuracy.
Reviews and provides pricing discrepancy to engineering for accuracy.
Submits inventory add sheets.
Submit changes for price discrepancies ADI EDI order processing coordinator Code purchase orders from customers and correct errors with customer before submitting to order entry.
Follow up on pending purchase order submission discrepancies promptly Assist in scanning orders for special handling information and special request Assist in entering orders in ERP system, add comments and/or special instructions, and create jobs.
Enter ADI orders through the EDI Sale Order process and include EDI error corrections and acknowledgements.
Check orders for accuracy and pricing.
QUALIFICATIONS & SKILLS One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Qualifications & skills Intermediate level key boarding skills and knowledge of Microsoft Word and Excel Ability to express oneself verbally in English with clarity on either a face to face or telecommunications basis.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Compensation package:
Holiday pay Hourly pay Profit sharing Experience level:
1 year Schedule:
8 hour shift Monday to Friday
Experience:
Customer service:
1 year (Required) Ability to Relocate:
Camarillo, CA 93012:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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